Shipping policy
At Rabu Rabu, many of our products are made or 3D printed to order, so a little production time may be required before your order is dispatched.
UK Delivery
We currently ship to addresses within the United Kingdom.
Our current delivery options are:
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Standard Delivery — £3.99
Estimated delivery: 3–5 business days - Free Standard Delivery — orders over £40
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Express Delivery — £5.99
Estimated delivery: 1–2 business days
Delivery estimates refer to the time after your order has been dispatched.
Processing Times
Because many Rabu Rabu products are produced to order, your order may require additional time for printing, preparation and quality checking before dispatch.
We aim to prepare and dispatch orders as quickly as possible. If an item requires a longer production time, this will normally be stated on the product page or communicated to you after ordering.
Orders containing multiple products may be dispatched together once all items are ready.
Order Tracking
Where tracking is available, you’ll receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Please allow a short amount of time for tracking information to become active after receiving your dispatch notification.
Delivery Addresses
Please check that your delivery address is correct before completing your order.
If you notice an error, contact us as soon as possible at dale@raburabu.co.uk. We’ll do our best to update the address before dispatch, but we can’t guarantee changes once an order has been shipped.
Rabu Rabu cannot be responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied at checkout.
Delayed Orders
Occasionally deliveries can take longer than expected due to circumstances outside our control.
If your tracking has not updated for an unusual amount of time or your order appears to be significantly delayed, contact us at dale@raburabu.co.uk and we’ll help investigate.
Lost or Damaged Parcels
If your parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible at dale@raburabu.co.uk.
For damaged deliveries, please include:
- your order number
- photographs of the damaged item
- photographs of the packaging, where possible
We’ll review the issue and arrange an appropriate solution.
Custom and Personalised Orders
Custom and personalised products may require additional production time before dispatch.
Where possible, any significantly longer lead time will be discussed with you before production begins.
International Shipping
We currently do not offer international shipping through our website.
We may introduce international delivery in the future.
Questions
If you have any questions about shipping or an existing order, contact us at: