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Terms & Conditions

Last Updated: FEB 2025

Welcome to RabuRabu! By using our website and purchasing our custom 3D-printed lithophanes, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information

  • RabuRabu specializes in custom 3D-printed lithophanes created from customer-provided images.

  • By placing an order, you confirm that you have the right to use the uploaded image and that it does not infringe on any copyrights or trademarks.

  • We reserve the right to refuse any order if the uploaded image is inappropriate, offensive, or violates any laws.

2. Ordering Process

  • Customers must upload an image before checkout. Orders cannot be placed without an image submission.

  • Once an order is placed, it cannot be canceled or modified, as each lithophane is custom-made.

  • Please ensure that your shipping address and order details are correct before completing the purchase.

3. Production & Shipping

  • Each lithophane is made to order and typically takes 3-5 business days for production before shipping.

  • Shipping times vary based on your location and carrier delays. We are not responsible for delays caused by postal services.

  • You will receive a tracking number once your order has been shipped.

4. Returns & Refunds

  • No refunds or returns are accepted for custom lithophanes unless the product arrives damaged or defective.

  • If you receive a damaged or incorrect item, please contact us within 72 hours of delivery with photos of the issue. We will offer a replacement or partial refund at our discretion.

  • Since lithophanes are custom-made, slight variations in detail, color, and appearance may occur. This is a natural result of the 3D printing process and does not qualify for a refund.

5. Image Guidelines & Copyright

  • Customers must ensure they have full rights to use the uploaded image.

  • We are not responsible for any copyright disputes arising from the images provided by customers.

  • By uploading an image, you grant us permission to use it solely for the purpose of creating your lithophane.

6. Limitation of Liability

  • RabuRabu is not liable for any damages, losses, or delays beyond our control, including shipping issues or misuse of the product.

  • Lithophanes are decorative items and should be kept away from heat sources to avoid warping.

7. Changes to These Terms

  • We may update these Terms & Conditions at any time without prior notice.

  • By continuing to use our website and services, you agree to any changes made.

8. Contact Us

If you have any questions or concerns about these Terms & Conditions, please reach out to us at:

📧 Email: RabuRabuUK@gmail.com

Thank you for choosing RabuRabu! We appreciate your support and can’t wait to create your custom lithophane. ✨

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